Ordering Information

Delivery is exclusively to retailers.  

The minimum order amount is Euro 250.

We accept all payments by wire transfer, bankcard, creditcard and PAYPAL. We do not accept cheques.

First Steps Holland behält sich das Recht (bestätigte) Bestellungen zu stornieren falls die Bezahlung nicht innerhalb von 5 Werktagen nach Bestellungsbestätigung erhalten ist.
First Steps Holland reserves the right to cancel (confirmed) orders in case payment is not received within 5 working days from order confirmation.
First Steps Holland heeft het recht om (bevestigde) orders te annuleren indien betaling niet binnen 5 werkdagen is ontvangen.
We try to ship your order within 72 hours upon your payment (on working days).

A couple of brands include restrictions with regard to sales.
i play and green sprouts cannot be sold to Italy.

It might occur some articles are not in stock. We try to inform you about it as soon as possible.
If First Steps Holland or any of its brands is represented in your country, you can order with us. Invoicing will go through us, for service you can contact our representative.

See below chart for shipping costs per country
Shipping cost for orders apllies as per the table below:
>250 euro
> 500
The Netherlands
Belgium
Germany
United Kingdom*1
France
Luxembourg
Spain*2
Austria
Denmark*3
Poland
Czech Republic
Italy*4
Slovenia
Slovakia
Portugal*5
Ireland
Sweden
Hungary
Finland
€ 7,50
€ 7,50
€ 15,00
€ 15,00
€ 15,00
€ 15,00
€ 20,00
€ 15,00
€ 15,00
€ 15,00
€ 15,00
€ 15,00
€ 15,00
€ 15,00
€ 15,00
€ 20,00
€ 25,00
€ 15,00
€ 25,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 0,00
€ 10,00
€ 0,00
€ 10,00
1 please ask quote for shipping to Gibraltar & Channel Islands,
2 please ask quote for shipping to the Canary Islands,
3 please ask quote for shipping to Faeroe Islands and Greenland,
4 please ask quote for shipping to San Marino & Vatican city
5 including Azores & Madeira. 

For these areas and countries that do not figure in the list above, please ask for a transport quote.

We request all our customers to respect the recommended retail price. Exceptions are possible and discussible.

Interested in being a retailer for one of our brands?  Please click here 
Or please contact us on info@first-steps.nl with your company details, logo, website details, contact person and VAT number. We reserve the right to use your company details in our store locators on our various websites. We kindly request you to check your data on our websites.
Any questions?
Please send an E-Mail to:
info@first-steps.nl or call: +31-(0)71-3649354.
First Steps Holland BV
's-Gravendijckseweg 35D
2201 CZ  Noordwijk ZH
The Netherlands